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Home -- -- -- Menu -- Menu Customer Service Billing and Payments Frequently Asked Questions Customer Assistance Program Home Serve USA HomeServe App Adjustment Request Landlord Agreement New Accounts or Transfer of Service New Service Application Rates & Service Rules Temporary Water Service Meters Water Quality Self-Diagnostic Tool Education Teacher/Classroom Field Trips Community Tapper's Fun Zone Drink With Us Louisville pure tap coolers and cups pure tap to GO purely local program purely local partners join today Bourbon Quality Water, Quality Bourbon Bourbonism History of Great Drinks From Crops to Cups Drink Local, Drink Responsible Louisville Area Distilleries Brew Economic Development WaterTowerPark The Venue Corporate Events and Meetings Outdoor Events and Festivals Weddings and Celebrations Frequently Asked Questions Contact Us WaterWorksMuseum History Tours Work With Us Architectural and Engineering Consulting Bid Opportunities Bid Results Checkbook Contractor Prequalification Procurement Resources Supplier Diversity Water Quality Lead Awareness Annual Water Quality Report Hydrant flushing Riverbank Filtration Water Pressure Water Quality Test Kit Cross-Connection Control Program Report a Main Break Pay My Bill Contact Us My Account About Us Procurement Translate Search Welcome to Louisville Water Company Providing high-quality drinking water since 1860. -- -- Report a Problem or Emergency Pay My Bill Where We're Working COVID-19 Response Customer Service Education Drink With Us WaterTowerPark Work With Us Water Quality We are here to help Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more. Customer Service Call Us 502.583.6610 888.535.6262 (Toll Free) Mon-Fri 8:00 am - 6:00 pm Visit Us 550 South Third Street Louisville, KY 40202 Mon-Fri 8:00 am - 4:30 pm 634 Conestoga Parkway Shepherdsville, KY 40165 Mon-Fri 8:00 am - 4:00 pm Closed for lunch 1:00 - 1:30 pm Quick Links Billing and Payments Customer Assistance Program Home Serve USA HomeServe App Adjustment Request Landlord Agreement New Accounts or Transfer of Service New Service Application Rates & Service Rules Temporary Water Service Meters Water Quality Self-Diagnostic Tool Education Resources Louisville Water offers students real-world educational experiences, using water as a teaching tool. Our programs align to content standards and bring water to life using science, social studies, practical living, literacy and math. Education programs at the WaterWorks Museum are available for students in grades two and above. Education Educators Teacher/Classroom Field Trips Community Tapper's Fun Zone Learn about our history in the shadows of history. Visit the oldest standing stand pipe in the nation, touch limestone pulled from 100 ft below ground and learn how Louisville Water developed water filtration methods that are still in use today. We make water fun! Learn More! Louisville pure tap© We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville pure tap® was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events. Drink With Us Bourbon Why are we bourbon's best friend? Learn More Water on the Go We make it easy to enjoy the water at home or on the go - Reusable bottles Coolers and cups pure tap to GO Economic Development Quality that's among the highest in the nation at rates that are among the lowest. Learn More Visit Us 3005 River Rd Louisville, KY 40207 Group tours of 10 or more available by appointment. Schedule your visit today - Call: 502.897.1481 Email: zornrental@lwcky.com Venue Rental Group Tours Field Trips Learn More Supplier Diversity We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services. Learn more Bid Opportunities View opening dates for upcoming bids, as well as the results of closed bids. Learn More ePlan Room Register to receive information on upcoming bids, request bid documents and more. Learn More Prequalification All contractors must be prequalified before bidding on a construction project. Learn more about the process. Learn more Procurement Infrastructure Map Request Annual Water Quality Report Click here to learn more about our award winning Louisville pure tap. Learn More Water Quality Lead Awareness Protecting public health is at the core of what we do at Louisville Water. Learn more about our approach to treatment. Learn More Test Your Water Maintain Optimal Water Quality Learn more about our dedication to providing optimal water quality. Learn more Cross-connection Control Program Riverbank Filtration Using the earth's natural surface as a first line of filtration. Learn more Louisville pure tap© We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville pure tap® was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events. Drink With Us Bourbon Why are we bourbon's best friend? Learn More Water on the Go We make it easy to enjoy the water at home or on the go - Reusable bottles Coolers and cups pure tap to GO Economic Development Quality that's among the highest in the nation at rates that are among the lowest. Learn More Prequalification All contractors must be prequalified before bidding on a construction project. Learn more about the process. Learn more Procurement Infrastructure Map Request Supplier Diversity We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services. Learn more Bid Opportunities View opening dates for upcoming bids, as well as the results of closed bids. Learn More Specifications Click below to view: 4" - 20" Pipeline materials specifications Technical specs & standard drawings for pipeline construction Water main extension application Distribution extension contacts Louisville Water News May 4, 2020 It's Drinking Water Week May 1, 2020 Creighton Mershon leaves Board of Water Works April 30, 2020 Louisville during the 1918 Spanish Flu April 29, 2020 Hand washing challenge becomes latest social media trend April 28, 2020 Census offers glimpse of life and work in 1860 April 27, 2020 Magazine features tower wedding April 24, 2020 Louisville Water helps install mobile shower at homeless shelter See all news Call Us 502.583.6610 888.535.6262 (Toll Free) Mon-Fri 8:00 am - 6:00 pm Visit Us 550 South Third Street Louisville, KY 40202 Mon-Fri 8:00 am - 4:30 pm 634 Conestoga Parkway Shepherdsville, KY 40165 Mon-Fri 8:00 am - 4:00 pm Closed for lunch 1:00 - 1:30 pm Connect with Us LinkedIn Twitter Facebook Youtube Instagram Sign Up for Our Newsletter BB - Copyright info © 2003-2020 Louisville Water Company. All rights reserved. Privacy Statement Terms of Use Accessibility Data Policy Site by Net Tango Customer Service Billing and Payments Frequently Asked Questions Customer Assistance Program Home Serve USA HomeServe App Adjustment Request Landlord Agreement New Accounts or Transfer of Service New Service Application Rates & Service Rules Temporary Water Service Meters Water Quality Self-Diagnostic Tool Education Teacher/Classroom Field Trips Community Tapper's Fun Zone Drink With Us Louisville pure tap coolers and cups pure tap to GO purely local program purely local partners join today Bourbon Quality Water, Quality Bourbon Bourbonism History of Great Drinks From Crops to Cups Drink Local, Drink Responsible Louisville Area Distilleries Brew Economic Development WaterTowerPark The Venue Corporate Events and Meetings Outdoor Events and Festivals Weddings and Celebrations Frequently Asked Questions Contact Us WaterWorksMuseum History Tours Work With Us Arch...